Shipping Policy

At wlidity.com, we are committed to offering you a smooth shopping experience, including fast and reliable delivery of your orders. Below is our Delivery Policy, which details delivery charges, delivery time information, and international delivery options.

1. Delivery Fees

We offer delivery in all cities of Morocco and internationally. Our delivery fees are based on the delivery location and order value. Here are the details:

• Casablanca:
• For orders under 400 MAD, delivery fees are 25 MAD.
• For orders of 400 MAD or more, delivery is free.
• Outside Casablanca (Rest of Morocco):
• For orders under 400 MAD, delivery fees are 40 MAD.
• For orders of 400 MAD or more, delivery is free.
• International Delivery:
• Delivery fees for international orders will be calculated at checkout, based on the delivery location and package size/weight. In some cases, we may call the customer to inform them of updated delivery fees based on the carrier's feedback.
• We currently offer international delivery to a wide range of countries. Please note that rates and delivery times may vary depending on the delivery country.

2. Delivery Times

• Casablanca & Rabat: Orders placed before 2:00 PM will be delivered the same day. Orders placed after 2:00 PM will be delivered the next business day.
• Other Cities (Outside Casablanca and Rabat): Orders will generally be delivered within 24 hours for orders placed before 2:00 PM. Orders placed after 2:00 PM will be delivered the next business day.
• International Deliveries: Delivery times for international orders vary depending on the destination. Estimated times will be displayed at checkout. Delivery can take 3 to 5 business days, depending on the destination country.

3. Delivery Methods

All orders will be shipped via reliable transport partners to ensure secure and fast delivery. The chosen delivery method will depend on the destination and size of the order.

4. Delivery Restrictions

• We deliver across Morocco and internationally to a wide range of countries. If your country is not listed, please contact us to check if we can deliver to your location.
• Delivery fees for international deliveries will be calculated at checkout, and customers will be informed of delivery fees before confirming their purchase.
• Additional delivery fees may apply for remote or hard-to-reach areas.
• Customs and Taxes: For international orders, please note that customs duties, taxes, and other applicable fees in your country are your responsibility. These fees are not included in the price of your order and will be billed directly by customs authorities upon delivery.

5. Track Your Order

Once your order has shipped, you will receive a tracking number and a link to track your package. This allows you to follow the progress of the delivery until it arrives at your door.

6. Delivery Issues

In case of a delivery problem (e.g., incorrect address, unavailable recipient), we will do our best to resolve the situation. If a delivery attempt fails due to incorrect information or customer unavailability, additional fees may apply to reattempt delivery.

7. Customer Responsibility

Please ensure that your delivery address is accurate and complete. Any error in the address could lead to delays or delivery failures, and you could be responsible for additional delivery fees in this case.